State Farm® Insurance Agent Brandon Libunao
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff Bradshaw
November 22, 2024
5
out of
5
rating by Jeff Bradshaw
"Patrick was extremely helpful with working through our policy needs, being conscientious of our budget to ensure we got the best coverage for our budget. The agency provided a multi person checklist to ensure everything was correct. Overall the experience was excellent."
We responded:
"Jeff, thank you for your wonderful review! I'm glad Patrick could assist you with your policy needs while being mindful of your budget. Our team works hard to ensure everything is accurate, and it's great to know the multi-person checklist was helpful. We're grateful for your positive feedback and are here for any future assistance you might need!"
Cindy Wood
November 1, 2024
1
out of
5
rating by Cindy Wood
"I've asked over and over to stop calling me. This is harassment. I don't even live in Indiana. leave me alone!!!!!! I'm contacting the BBB. Edit to your reply: Do you want me to post where they've responded TWICE and told me they would stop? Don't sit here and lie to make save face. And no need? After I've contacted you all 5X TO STOP. Funny how now all the sudden you get it. BBB contacted. My call logs and messages have already been uploaded and can show the EMPTY VOICEMAILS. Nobody is providing anything. If anything, your "team" is cold calling ACTING like they are trying to do their jobs."
We responded:
"Sorry you feel that way Cindy. We never got an initial communication asking us not to reach out as you filled out a form, initially requesting contact. Also, no need to send such expletives on a text message to our team, they were just trying to assist. We are sorry again for the inconvenience. "
Bryce Wilkey
October 25, 2024
5
out of
5
rating by Bryce Wilkey
"Helped me tremendously with just one phone call!"
We responded:
"Bryce, I'm glad we could assist you so effectively with just one phone call! Your satisfaction is important to us, and we're always here to help with any future needs. Thanks for choosing our office! - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Beth Martin
October 17, 2024
1
out of
5
rating by Beth Martin
"I would not recommend them. They have been incredibly difficult to work with. I had an issue when I originally took out my insurance policy with them writing my policy with inaccurate information. I brought it to their attention multiple times and they said they'd get it changed and they never did. Then I went to cancel my policy and a whole new set of problems started. It took over two months for them to cancel my policy. No one responded to emails or voicemails. Unless I got someone on the phone when I called they wouldn’t return a call or email. I would stay away from this agency unless you're wanting to have problems. You’re at the mercy of them actually doing their job because State Farm won’t talk to you because they’re listed as your agent."
We responded:
"Hi Beth. I am so sorry you are experiencing this. We did make those changes as originally requested, when you requested them and unfortunately these request take time to adjust on our end and be reflective on yours. We will you contact first thing in the morning to see if we can straighten this out. We pride ourselves on trying to give great service, and sincerely applied if you feel we did not live up to this standard. We will do better."
Sophia Nadrizny
October 10, 2024
5
out of
5
rating by Sophia Nadrizny
"I am so happy with my decision to use this company. Meredith is my agent, and she has been nothing short of amazing. She always has Reliable communication, and an abundance of knowledge. It’s so hard to find a good company you can trust. This is your place!"
We responded:
"Sophia, thank you for your wonderful review! I'm glad to hear that Meredith has been providing you with reliable communication and extensive knowledge. It's great to know you feel confident and satisfied with our service. We're always here to help with any future needs or questions you may have. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
susan reese
October 9, 2024
5
out of
5
rating by susan reese
"Very good at explaining policies great staff"
We responded:
"Susan, thank you for your wonderful review! I'm glad to know that our explanations of the policies were clear and that you found our staff to be great. We're here to help with any future needs or questions you might have. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Lauramise Tiogene
September 12, 2024
5
out of
5
rating by Lauramise Tiogene
"Best agent.. I give him 5start"
We responded:
"Lauramise, thank you for the fantastic review! I'm glad you had a positive experience with our service. If you ever need assistance in the future, don't hesitate to reach out. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Amanda Harper
August 29, 2024
5
out of
5
rating by Amanda Harper
"There’s always a helpful voice on the other end of the line."
We responded:
"Amanda, thank you for your kind words! I'm glad to know that you find our team helpful. We're always here to assist you with any of your insurance needs. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Tiera Oliver
August 19, 2024
5
out of
5
rating by Tiera Oliver
"If you’re looking for a new insurance company, you can’t go wrong with this place! Lindsey is always helpful with answering our questions and gets back to us in a timely manner. Joey has been wonderful to work directly with as well. The customer service is top notch compared to our previous insurance company and we have had nothing but a positive experience with them!"
We responded:
"Thank you, Tiera, for your wonderful review. I'm glad to hear that Lindsey and Joey have been helpful and responsive to your needs. We strive to provide top-notch customer service, and it's satisfying to know you've had a positive experience with us. If you have any further questions or need assistance, we're here to help. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
RYCOLE FIT
August 19, 2024
1
out of
5
rating by RYCOLE FIT
"This has been the worst insurance experience I've ever had. They seem more interested in getting you signed up than providing consistent service. My policy was changed without any communication, and there was no accountability for the mistakes they made. After signing up for a single vehicle plan, I was mistakenly switched to a multi-vehicle plan, which caused my premium to increase by over $200. When I brought this to their attention, I was assured it would be resolved and that I wouldn't have to pay the additional fees. However, the issue was never addressed, and my policy was eventually canceled without notice because I didn’t pay for their mistake. The owner was extremely arrogant and offered no solution, despite the error being on their end. Their customer service is severely lacking. My fiancé decided to stay with them, and now something very similar is happening to them as well. To add, Brandon the owner just responded to me stating definitively he has never spoken to me nor was I a customer of his so I included my insurance card with his company listed to verify I in fact was a customer"
We responded:
"Update: Ryan was a customer for a brief time in 2023 for two months in 2023. It looks as if there were billing issues due to a cancellation in multi line discount and no payment was ever made. We tried connecting about the discounts and forms needing signed, and it looks like the delays to getting those back caused double billing. Again- sorry for the experience but we wanted to add context to this. Thanks Hi Rycole- I am the owner. I have never spoken with you- I also looked you up and I am having trouble identifying your account. Are you confident you are with my agency? Do you mind sending me a private note so I can better help you? Switching to a multi car plan would actually save you money, and any billing mistake our company made would've possibly allowed you a hardship provision that could've have been resolved over time . Either way, I am truly sorry you experienced that. Please contact me immediately so I can locate you if you are an actual customer and I can best address your needs."
Pamela Konchinsky
August 9, 2024
5
out of
5
rating by Pamela Konchinsky
"Michael offered to save on my homeowner and auto policies . What a great asset to State Farm"
We responded:
"Hey Pamela, Thanks for the awesome review! I'm glad Michael could help you save on your homeowner and auto policies. He's definitely a great asset to our team. If you need anything else, we're here for you! - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Roy Eib
July 26, 2024
1
out of
5
rating by Roy Eib
"At first I was ok over paying for auto coverage, because why not? Then i tried to switch my renters to homeowners, only to be told my house wasn't good enough to insure. State Farm is a greedy corporation. Shop elsewhere."
We responded:
"Roy, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"
Sue Cybulski
July 25, 2024
5
out of
5
rating by Sue Cybulski
"My experience with Meredith, the Office Manager of this State Farm office, was great. She helped me with an invoice and payment immediately and was very pleasant to talk with. Good customer service is getting so rare these days, so I really appreciated her help."
We responded:
"Hi Sue! Thanks so much for your wonderful review! I'm really happy to hear that Meredith was able to assist you promptly and provide such pleasant service. Good customer service is indeed important to us, and I'm glad we could meet your expectations. If you need any further assistance, feel free to reach out anytime. - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Wolfjk25 j
July 24, 2024
5
out of
5
rating by Wolfjk25 j
"I received the best help on keeping my insurance at a reasonable price. Meredith's knowledge of her job is exceptional, she makes you feel like she cares about your situation. She's friendly and a all around great lady. Thank you so much for the service."
We responded:
"Hi! Thanks a ton for your awesome review! I'm so glad to hear that Meredith was able to help you keep your insurance at a reasonable price. Her exceptional knowledge and friendly attitude are truly appreciated, and it's great to know she made you feel cared for. If you ever need anything else, don't hesitate to reach out! - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Ambrosia R
July 8, 2024
1
out of
5
rating by Ambrosia R
"Worst company ever. Read on for your warning! Communication has dropped. I was going to raise my coverage to full coverage and told them that since the beginning of everything. No communication. They keep hounding me email wise on uninsured motorist paperwork I already sent them, saying I didn't. Just didn't take them long to give up on ways to communicate once I was a customer. Update: WORST INSURANCE COMPANY I HAVE EVER DEALT WITH. THEE WORST. They send me a bill right before it is due with no heads up that I'm being charged an extra $50. I'm on a fixed income with no way to instantaneously come up with the extra. I talk to them and cannot get an extension but I'm told I have a grace period. I tell them I can't get it to them until next month due to being warned RIGHT before it's due (which would have been WELL within the grace period.) So what did they do, they pulled it out of my account anyways. They knew it wouldnt have the full amount they wanted, but didn't warn me about, n pulled it anyways. They put my account in the negative. Never have I had any troubles like THIS with any other company I have ever had. EVER. My bank account has NEVER been in the negative. NEVER. So not only did i get screwed on an unforseen extra $50 being charged, but also an overdraft charge of $30 from my bank for the first time ever. I CANNOT WARN YOU ENOUGH, NO MATTER HOW MANY REVIEWS YOU HAVE SEEN, DO NOT GET WITH THIS INSURANCE COMPANY!! IT HAS BEEN NOTHING BUT PROBLEMS SINCE THE DAY THEY GOT ME ON A POLICY. WORST COMPANY EVER!!!"
We responded:
"Thank you, Ambrosia, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Gabe, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Mrs Selena
June 27, 2024
5
out of
5
rating by Mrs Selena
"Always answer my blonde 👱♀️ questions and doesn't get frustrated when I am! The entire staff is great"
We responded:
"Thank you, Mrs. Selena, for your review! We're pleased to assist with all your questions and appreciate your kind words about our staff. We're here to help anytime you need us! - Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
blah asdas
June 18, 2024
1
out of
5
rating by blah asdas
"Terrible lying people."
We responded:
"Hello. This is a duplicate review from Coco. We have reported this and have acknowledged your frustration in your previous review. "
Coco Cayne
June 17, 2024
1
out of
5
rating by Coco Cayne
"Dropping me because of my ex wife who hasn’t been on the policy in 7+ months and saying I was in an accident I was never in. They didn’t turn in a CoC and they said they would tow my car home since my license was suspended due to them not doing it when Cheryl said she had . Now they’re counting it against me . Liars. Update: your agent literally told me because I was married to someone there is nothing I can do even though they have their own policy and haven’t been on since September of LAST YEAR."
We responded:
"Hello- we are so sorry that you've had this experience. We are not sure what you mean about the coc not being turned in as that was not the factor in the underwriter decisions. As discussed, we want to be able to provide you the best service we can, and we are sorry you feel we fell short. "
Kyle DeBolt
May 15, 2024
5
out of
5
rating by Kyle DeBolt
"I had a wonderful experience with State Farm today. Thought it was going to be difficult, not at all! Micheal and Ashley are well knowledgeable and made it fast and painless. Saved me a bunch on my auto and renters Insurance. Thanks so much. Kyle"
We responded:
"Kyle, We're thrilled to hear you had a wonderful experience with Michael and Ashley! We're pleased they provided knowledgeable and efficient service, saving you money on your auto and renters insurance. Thank you for choosing us for your insurance needs. We're here for you anytime! - Brandon Libunao, State Farm Insurance Agent, Fishers, IN"
E. G.
May 14, 2024
2
out of
5
rating by E. G.
"When you need new insurance, you get all the attention. But after you signed up, you can forget about getting a phone call back or your questions answered any other way. I'm looking for different insurance now. The price is getting higher and higher, too. But forget about to get an explanation why. No tickets, accidents or other claims."
We responded:
"E.G.- We are so sorry you didn't receive the experience that we pride our self in creating. Typically, we will respond an answer any questions that our customers call in with, and if you never received a phone call back, please feel free to call our office immediately and speak with Brandon, the Agent. We try to do a few things that separate us from other companies, and one of them is the type of communication we have. 1. We will do an onboarding review a few weeks after you start at our agency. During this time, we try and explain how insurance is rated, and how rates change depending on factors. 2. Any time any of our customers receive a rate increase over 50 dollars, the company sends them an email with an explanation, and our agency actually sends a text message, asking the customer to schedule an account review, where our Account Managers will review line by line their policies and discuss the differentiation. 3. Each year, we reach out to all of our customers to schedule an Insurance Review. During this time we talk about any rate increases, gaps/concerns, as well as changes to policies, endorsements, etc. Could you call us so we can see if we have ever had the opportunity to do your account review? We tried to pull your account but had limited information. While we will not always have the best news about policy changes, etc. We can promise we will always be transparent, we will always give you the information you need, and we will always educate you on the risk and gaps that are out there. Feel free to call us this morning to discuss. "
Amy Blackford
May 9, 2024
5
out of
5
rating by Amy Blackford
"When our State Farm rep of 15 years retired, I wondered who would take their place. Libunao State Farm was assigned to us, and they alway take care of us. They go above and beyond, and their staff are always so warm, welcoming, and genuine. I truly recommend them for all of your insurance needs!!"
We responded:
"Amy, we are thrilled to hear that you are pleased with our team's service and genuine care! We are grateful for your recommendation and are elated to have the opportunity to assist with all your insurance needs. Thank you for recognizing our efforts to go above and beyond for you! Brandon Libunao - State Farm Insurance Agent, Fishers, IN"
Sheena Kulczyk
April 30, 2024
5
out of
5
rating by Sheena Kulczyk
"I'm extremely happy by switching to state farm Patrick and Sarobbie are very helpful and answered all my questions and if I have more they don't mine me calling back. Have fun talking with them both got excellent customer service. Those two helped me save money plus extra coverage. I feel like a winner thanks bunches I greatly appreciate y'all."
We responded:
"Sheena, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most. - Brandon Libunao - State Farm Insurance Agent"
Jordan Oliver
April 27, 2024
5
out of
5
rating by Jordan Oliver
"Lindsey was great in helping me add my beneficiary at last minute before an international trip. Highly recommend!"
We responded:
"Jordan, thank you for the shoutout for Lindsey! Our office loves being your good neighbor. - Brandon Libunao - State Farm Insurance Agent."
Melvin Mcphail
April 10, 2024
5
out of
5
rating by Melvin Mcphail
"I was blessed today by Chanel and Amanda these two beautiful and awesome ladies really made my experience with State Farm super amazing. They were very professional and helpful. They walked me through every step and gave me the utmost respect. I really enjoyed talking with them and I wish them all the blessings God has to offer them. They also deserve a gigantic raise!! Thanks again ladies!!!"
We responded:
"Thank you for your kind words, Melvin! We're happy that Chanel and Amanda provided you with such a positive experience. They are a true asset to the team! We hope to continue serving your insurance needs for many years! - Brandon Libunao - State Farm Insurance Agent"
Midhun Mathew
April 9, 2024
5
out of
5
rating by Midhun Mathew
"Thank you Ryan and Sarobbie. I got a good deal with same coverage I had with my previous insurer. Thanks to Ryan especially for hearing all my questions with patience and providing great support to me. Happy to be with State Farm..!!"
We responded:
"Thank you for the amazing review! Our team works hard to provide a great insurance experience in Fishers and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"